The presence of the customer and technical support that a shared website hosting company offers can tell you a lot for the services that they provide too. When you are allowed to use just e-mail messages and / or tickets, you have almost certainly discovered a reseller not the hosting supplier. When this is the case, you may have to wait for several days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may have to contact the actual web hosting company for extra assistance. If the supplier can provide various ways of communication with short response time that are available at any time, they're most likely the top provider, not just a reseller. So you'll receive timely assistance and excellent support as they will have direct access to the servers where your account is. No matter what the issue - technical or sales, it's generally better to have the option to communicate with your hosting company right away through your favourite method of communication.

24/7 Customer Support in Shared Website Hosting

We acknowledge the importance of getting assistance in a timely manner, that's why our shared website hosting services include 24/7 technical support as well as several ways of communication. If you don't have an account yet, you can easily give us a call or use our live chat and consult with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up buying a service which you can't use effectively. If you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it needs more analysis. Unlike the majority of suppliers out there today, we answer to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services are available round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we supply include 24/7 customer and technical support, which means that regardless of what issue you have, you will be able to get in touch with us and we'll help you in a timely manner. Our guaranteed reply time for any e-mail or support ticket that you open via your Hepsia hosting Control Panel is only one hour; usually the reply time hardly ever exceeds twenty minutes. Furthermore, we provide phone support with several local numbers around the globe as well as a live chat, so that you will be able to get in touch with us and get more details about our solutions even if you do not have an account yet. We're able to assist you with any question or an issue you may have - payment methods, plan specs, email configuration, website hosting account settings, etc. If you employ our services, you won't ever experience a situation where you have to wait for a couple of days to get an issue solved like you may have to do with lots of other suppliers.

24/7 Customer Support in VPS Servers

If you buy a VPS server through us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local telephone numbers in the USA, Great Britain and Australia as well as a live chat service. When you are a current customer and you're looking for help with a technical issue that requires longer time to analyze or resolve, you can open a ticket from your billing account or you will be able to send an e-mail message and we'll handle the trouble and send you an answer within the hour. The answer time is warranted 24/7, including weekends and holidays, still for most problems it takes a maximum of 30 mins to receive support. Our support service covers your VPS and all the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you will be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

If you aquire a dedicated server from our company, you will be able to contact us at any time using a number of channels and the max time that you will need to wait for a response is approximately 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is present 24/7 regardless of whether it's a holiday or a weekend and we can help you with anything related to the apps that are pre-installed on your server. To contact us about a tech matter, you'll be able to open a ticket via the Help section of your billing Control Panel or you can send us an e-mail. If you have any general questions or you'd like to learn more about our web hosting solutions before you order, you can use our live chat or you can call one of the local phone numbers that we have in various countries worldwide. In the event that you'd like to have support for third-party software that you are unable to deploy or run effectively, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.