Though this isn't the keyaspect in order to recognize a dependable shared website hosting provider from a bad one or a reseller from an actual provider, the option to call and talk with a live person is an indicator that you are not working with a one-person company and that you'll be able to get in touch with someone if you're looking for help. The phone support for hosting services may range from standard to dedicated, so the issues which can be resolved through a phone call vary depending on the supplier. In most cases, these issues are simpler and include billing or 1st level technical issues since more complex matters generally require a support ticket where both you and the administrators can follow the proceedings with a given issue. Nonetheless, having the option to phone call your provider can save you a lot of time and efforts for the numerous tiny problems which may eventually appear when you manage your hosting account.

Phone Support in Shared Website Hosting

Our shared website hosting packages feature telephone support 14 hours a day even on official holidays, therefore if you don't have an account yet, you'll be able to call us and learn more about our services or whether we will meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so that you will be able to contact the phone number which is nearer to you. If you're an existing customer, we will assist you in a timely manner with any kind of general and billing issues as well as with numerous tech issues to save you time and efforts - we are aware of the fact that often it is more convenient to speak with a live person to get things done immediately. Of course, some situations simply cannot be resolved on the phone, so if this is the case you are able to use our ticketing system.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hrs per day as a part of the support services for every single semi-dedicated server plan that we offer. Considering that some issues are more complex and time-consuming, you'll have to open a ticket in case you experience such an issue, but for all of your general, billing or small-scale tech issues you can always give us a call and we'll assist you quickly to save you the time you will have to spend on opening a support ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your sites on our leading-edge cloud platform or you can get any other general information about our semi-dedicated services. We have local phone numbers in the U.S.A., the United Kingdom and Australia along with a worldwide number, so that you are able to call the one which is closer to where you live.