If you’ve ever got any inquiries in regard to your web hosting account or if you face a problem with your sites, you’ll have to get in touch with the web hosting provider’s help desk support team. It may not matter how promptly they will respond if you’ve got a general inquiry, but a problem like a failed web application update, for instance, may result in your site becoming damaged or unavailable on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the website will be inoperative. In case you offer goods or services online, any outage will influence your website unfavorably and you may lose existing or prospective customers. Many web hosting providers, particularly resellers, reply to emails and support tickets within 24 hours, but in the online space that is much too long, since customers will scarcely ever come back to a site that is not functioning correctly over a prolonged interval.

One-Hour Response Guarantee in Shared Website Hosting

Our Linux shared website hosting service feature a sixty-minute reply guarantee, which implies that irrespective of what query or obstacle you might have, we’ll always be there to lend you a hand. The fact is, it seldom takes more than half an hour to get an issue fixed or a question answered, and this is valid for both technical and pre-sales matters. Our client care team members will be at your disposal 24/7, even on public holidays and weekends, so you’ll get immediate help at any time. We know precisely how valuable time can be, so by the time we reply to your support ticket or email, we will have enquired into the matter and, if we haven’t found a solution, we will give you more information on what you need to do on your end, if the circumstances necessitate this. With our support service, you can rest assured that there will be someone to lend you a hand instantly, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk support team reps will be at your disposal all the time and they will reply to any trouble ticket that you open from the hosting Control Panel within no more than sixty minutes. The response time is guaranteed no matter if you have a general query in regards to your semi-dedicated server or you run into an obstacle and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to help you, as we’re available 365 days a year to take care of any billing, general or technical issue. In case you contact us about anything that’s within our power, we’ll resolve it before we answer, which suggests that you will not have to wait for hours or days while the problem lasts. If there’s something that you have to do on your end, we’ll give you the needed information – what workable solutions to try, what actions to take, etc.