If you have ordered a web hosting plan and you’ve got some questions relating to a concrete function/feature, or in case you’ve experienced some difficulty and you need assistance, you should be able to touch base with the respective technical support staff. All hosting companies use a ticketing system no matter if they provide other ways of contacting them apart from it or not, because of the fact that the most efficient way to handle an issue most often is to use a ticket. This kind of correspondence renders the replies sent by both sides simple to track and allows the customer care staff representatives to escalate the case if, for example, an admin needs to intervene. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you must have at least 2 separate accounts to contact the help desk support staff and to actually administer the hosting space. Incessantly signing in and out of different accounts might sometimes be a drag, not to mention the fact that it requires a very long time for the vast majority of hosting providers to process ticket requests.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting service include an integrated support ticket system, which is an integral part of our in-house built Hepsia Control Panel. Unlike other analogous tools, Hepsia enables you to manage everything related to the web hosting service itself in one place – payments, website files, emails, trouble tickets, etc., eliminating the need to go through different admin dashboards. In case you have any pre-sales or technical questions or any problems, you can open a ticket with just a couple of mouse clicks without logging out of your Control Panel. In the meantime, you can choose a category and our system will present you with a variety of help articles, which will supply you with additional information and which may help you resolve any specific issue even before you actually submit a ticket. We guarantee a support ticket response time of no more than 60 minutes, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is built into the Hepsia Control Panel, which we have created for our semi-dedicated servers, so you will not require a separate platform to contact our help desk support staff – you can do it on the spot in case you stumble upon a predicament. Submitting a new ticket takes a couple of clicks and tracking down an older one is equally simple. Using our clever search functionality, you can swiftly find any ticket that you have posted in the past. You can open a ticket at any given time whatsoever as our customer support staff representatives are available 24-7-365 and reply in no more than 1 hour, even though it rarely takes that much to obtain assistance. With Hepsia, you’ll have everything in one place and you can just forget about having to sign in and out of two or more platforms to resolve a simple issue.