A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be attended to in no more than 60 minutes after the trouble ticket or email was submitted. If your case needs further assistance from an administrator, we’ll direct the support ticket or the email to the person on duty, right away then leave a comment to let you know that more time will be needed for discovering the optimal solution. If you take advantage of the Managed Servers package, any of the server management tasks included there will be executed whenever you decide.
A First–Class Client Care Service
- We will be online for you 24x7x365 to reply to any inquiries that you may have regarding our Web Hosting Control Panel and any of the applications that we have preinstalled for you on the dedicated server. In case you also require support tackling server management tasks, you can take a glimpse at our Managed Servers package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, plus installation and troubleshooting services.
An Intuitive Help Section
We have provided our Web Hosting Control Panel with a comprehensive knowledge base, which includes comprehensive explanations of all its features and functions. Plus, we have created detailed video tutorials that will further explain to you how to perform a specific task or troubleshoot a regularly encountered problem. All the help articles and the tutorial video clips are easily accessible from each Web Hosting Control Panel section via the Help and Videos buttons in the top right corner.